PERSONAL INFORMATION POLICY

Your details, medical records and consultations within this practice are kept strictly confidential. Your personal health information is only accessed by authorised staff and will not be released without written consent. Only de-identified data may be used for research purposes. During the Accreditation process, medical records are randomly selected by a  GP for quality assurance purposes. If you do not wish for your personal record to be accessed, please inform your Doctor. 

COMPLAINTS AND SUGGESTIONS

We constantly strive to give you the best possible care and attention. If you have any suggessions about any aspect of our service, please ask to see the Practice Manager who will be more than happy to hear any suggestions

Complaints can formally be made to:

The Ombudsman (State)

5th Floor East Wing, 55 Currie Street

Adelaide 5000

Ph: 8226 8699

Health & Community Services Complaints Commissioner

Ph: 8266 8666

LANGUAGES

If you require an interpreter, please inform the reception staff when booking your appointment and an interpreter will be arranged for you or contact the Translating and Interpreting Service (TIS national)

Ph: 13 14 15

FEES

Allcare Blakes Crossing is a bulk billing General Practice Clinic. This means for patients that are registered with Medicare there is no out of pocket expense for consultations with your GP.

Allied Health Professional consultations will incur out of pocket expenses, please ask our friendly reception staff about private fees at the time of booking.

APPOINTMENTS

Consultations are by appointments, however in situations of a medical emergency the patient will be attended to immediately. Please note: If your situation is a medical emergency, you should contact your local hospital.

If you require a longer appointment, please notify the reception staff.

 

 

 

TELEPHONE CALLS TO DOCTORS

Telephone calls may interrupt consultations and inconvenience other patients. The reception staff are happy to take a message and ask the Doctor to return your call at his/her convenience. It is not possible to make a diagnosis over the phone. If the call is regarding an urgent medical situation, please inform the receptionist and you will be transferred to the Doctor concerned.

SICKNESS CERTIFICATES

A sickness certificate is a legal document and as such will be treated as one. If a certificate is required, you must be seen by a doctor.

 

 

HOME VISITS

Home visits are made with the receptionist at the discretion of the General Practitioner.

AFTER HOURS

For emergency situations, please call OOO 

or present to the closest Public Hospital

LYELL MCEWIN HOSPITAL

Haydown Rd, Elizabeth Vale

When the surgery is unattended and medical care is required please phone our after hours locum service

National Doctor Service on 137 425

and they will arrange for a doctor to visit your home.

Our Mission

Our mission is to provide the highest quality of healthcare with the sense of compassion, quality, warmth and kindness.

Our General Practitioners are committed to ensuring families have the resources to make informed

decisions regarding their healthcare.


Allcare Blakes Crossing is a dedicated highly skilled team of healthcare professionals that provide compassionate care in a new and modern medical setting which promotes confidence in our patients and peace of mind for their families.